Here is a list of the questions we are most frequently asked. We hope you'll find them useful, but if you can't find the answer to your question, please contact us and we will do our best to help.
Membership
Q: Do I have to apply for casino membership?
No, entry to the casino is free. However, to join the Player Rewards programme, which rewards you for your play, you need to bring ID (driving license photo card or passport) with you when you visit and our friendly reception staff will sign you up then and there. Joining Player Rewards is also free.
Q: Do I need ID?
You need to produce ID (driving license photo card or passport) if you are lucky enough to look 21 or under or if you are undertaking cash transactions of £1,500 or more.
We also require ID to join the Player Rewards programme for the first time but, once you have joined, your Player Rewards Card will be the only ID required.
Q: Why do you have to verify my identity when you reach a certain level of cash buy-in or cash out in the casino?
If you are not already known to us, the Money Laundering Regulations applicable in the UK legally oblige us to obtain a positive form of identity from you if you reach or exceed a certain threshold of cash buy in or cash out. Details of our threshold levels are clearly displayed throughout the casino and management will be more than happy to advise you with regard to acceptable forms of ID.
Q: How old do I have to be to enter the casino?
You must be 18 years of age or over to enter the casino. This applies to all the casino's facilities, including the restaurants. You will be challenged if you are lucky enough to look 21 or under.
Q: Is there a cost associated with joining Player Rewards?
No, signing up to Player Rewards is free and registration is quick and easy.
Q: Does my Player Rewards card entitle me to visit any other LCI casinos?
Yes, you can use your Player Rewards card at all LCI casinos nationwide (with the exception of Playboy Club London which is a private members club) so you don't have to stop earning points when you play.
Q: I have not visited the casino in some time. Is my Player Rewards card still valid?
Your Player Rewards card will remain valid regardless. However, if you have not visited a LCI casino in the last six months your points balance will have expired. To keep your points balance make sure you use your Player Rewards card at least once every six months
Q: I have lost my Player Rewards card. Can I still enter the casino?
Yes, you can still enter the casino, but stop at Reception or the Player Rewards desk to pick up a replacement card.
Q: What does Player Rewards entitle me to?
Simply, the Player Rewards programme rewards you for your play. Reward Points are accumulated when you play slots and electronic and table games and these can be used for food, drinks and merchandise within the casino. Look at the Rewards catalogue at Reception or the Player Rewards Desk within each casino to see what is on offer.
Q: What other information do you require?
It is beneficial to you to give us your email address and mobile number so you do not miss out on our great e-offers and sms-specials.
Gaming
Q: What gaming facilities do you have?
The main gaming floor has 20 slots and 28 fully automated roulette terminals, 20 gaming tables with 9 Roulettes, 5 Blackjacks, 3 Three Card Poker and 1 Punto Banco. There are also 16 roulette machines which are linked to a choice of live or automated roulette wheel.
Q: When is poker available?
We have poker 4 nights a week and host several festivals every year. For more information email: pokersouthend@rendezvouscasino.com or call us on 01702 616 000.
For more information about poker and tournaments, please email: pokersouthend@rendezvouscasino.com.
Q: If I don't want to game, what else can I do?
We have the fantastic Elements Restaurant and Fahrenheit Bistro offering various menus. The Fahrenheit Ice Bar is fully stocked with wines, beers and spirits, plus an extensive cocktail menu. We also have the latest audio visual sound system and for sports fans we have our massive TV screens showing all the major sporting events.
Opening Hours
Q: What are your opening hours?
The casino, bars and restaurants are open 7 days a week.
Casino and Gaming:
Open all year including public holidays (except Christmas Day)
Electronic Gaming and Slots open 12 noon - 5 am
Gaming Tables open 12 noon - 5 am
Fahrenheit Bistro:
Open seven days a week 5 pm - 2 am
Elements Restaurant:
Open seven days a week 7 pm - 11.30 pm
Sunday Lunch 1pm - 4pm
Sunday Dinner 6 pm - 11 pm
Chinese Breakfasts served Sunday Midnight - 2am
Dress Code
Q: Do I have to wear a jacket?
No, our dress code is neat and tidy casual.
Q: Can I wear nice jeans and trainers to the casino?
Yes, neat and tidy trainers and jeans are permitted at all of our casinos except Rendezvous Mayfair, where smart dress is required.
Car Parking And Access
Q: Do you have car parking facilities?
Yes, there is a safe, well-lit car park adjacent to the casino with complimentary parking for Player Rewards members.
Q: Do you have wheelchair access to the casino?
Yes our casino has wheelchair access and disabled toilets.
Contact Details
Q: I want some more information, who do I need to speak to?
You can contact the team that you would like to speak to through our contact form.
Or you can write to us at:
The Marketing Department
Rendezvous Casino at the Kursaal
Eastern Esplanade
Southend-on-Sea
Essex
SS1 2ZG
Events
Q: Do you have any private events facilities?
Yes, we have several options suitable for parties, seminars, conferences and business dinners. Please visit our function space section on the website.
Q: I have a group of 20 people wanting dinner and drinks, followed by gaming. Can I reserve a space for the group?
Yes, please contact our Events Team through our contact form or call us on 02030141012.
Q: Can I bring a party to the casino and have gaming lessons included?
Yes, we can give gaming tuition to your party. Please contact our events team through the contact form or call 01702 616 000 for more information.