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Terms and Conditions

Membership is free.
Individuals must be of legal age to participate and their identitymust be proven to the satisfaction of Caesars Entertainment UK to obtain aTotal Rewards card.
The benefits of the Total Rewards UK loyalty programme are intendedfor the use of the individual listed on the account.
A Total Rewards card may be used to track the play and accumulateReward Credits by the participant on their account only. It is againstprogramme rules for a participant to accrue Reward Credits by distributinghis / her card to other players.
Caesars Entertainment UK and its affiliates, subsidiaries andparent companies (Caesars Entertainment) are not responsible for lost orstolen cards, including any resulting misuse.
Reward Credits can be earned and redeemed at any participatingCaesars Entertainment UK property, subject only to any CaesarsEntertainment UK casino's membership requirements.
At its sole discretion, Caesars Entertainment UK may separatelyreward selected players money, goods, services or other advantageproportionate to the type and level of their gambling.
Reward Credits are earned on food and drink purchases and for alltracked slot and electronic gaming play. Where applicable, Reward Credits maybe earned for all tracked table play. Reward Credits will not be earned onpromotional electronic tickets, promotional table vouchers or gamingchips.
It is the responsibility of the participant to ensure his/her TotalRewards card is inserted properly in the machine when playing slots orelectronic roulette. Where applicable, it is the responsibility of theparticipant to ensure that a supervisor is aware of their play whenplaying tables or any other games.
All Reward Credit earnings are subject to review and verification.
Reward Credits remain valid providing the participant visits aCaesars Entertainment UK property and uses their Total Rewards card atleast once every six months; otherwise the entire Reward Credit accountbalance will expire.
Where table tracking is applicable, Caesars Entertainment UK usesreasonable efforts to track a participant's play; however, as a conditionof receiving Reward Credits for table games play, or other non-electronicgames, participants agree that such Reward Credits are granted based onthe personal observation of Caesars Entertainment UK employees, which issubject to error. The determination of Caesars Entertainment UK shall befinal with respect to any discrepancies.
Management reserves the right to adjust account status due tocomputer error, machine malfunction, operator error, fraud or other misuseof the Total Rewards card and at management discretion.
Reward Credits are redeemable for gaming play (minimum 500 Reward Credits),food and drink at participating Caesars Entertainment UK bars andrestaurants, as well as items from the Total Rewards desk, merchandisecatalogue or rewards menu. Reward Credits have no cash value. They may berounded up to the nearest £1 when being redeemed for food, drink or otherretail items on Caesars Entertainment UK property.
All redemptions are final unless otherwise allowed at the solediscretion of Caesars Entertainment UK.
A participant's identity must be verified to the satisfaction ofCaesars Entertainment UK in order to redeem Reward Credits.
Caesars Entertainment UK may engage in strategic relationshipsand/or promotions, which may result in the earning of Bonus Reward Creditsthat are deposited into a participant’s account.
Tier Credits are calculated from gaming Reward Credits, Reward Creditsearned on food and beverage purchases and any Reward Credits adjustments.Promotional bonus points are not included.
Players are eligible to join the following VIP tiers if they earnthe appropriate number of Tier Credits in a calendar year: Platinum 15,000Tier Credits, Diamond 30,000 Tier Credits and Seven Stars 100,000 Tier Credits.
Platinum, Diamond & Seven Stars tier benefits have separateterms and conditions and these are available to these card holders uponrequest.
In the event of death, this will result in the cancellation of the TotalRewards membership and forfeiture of the available points balance.
Total Rewards cards are non-transferable, the property of CaesarsEntertainment UK and must be returned upon request of CaesarsEntertainment UK. Reward Credit earnings are non-transferable includingupon death or divorce.
All decisions regarding the interpretation of rules, eligibility,etc. for this programme lie solely with Caesars Entertainment UK whosedecisions are final.
Caesars Entertainment UK reserves the right to modify or cancelthis loyalty programme at any time, for any reason, provided that such modificationshall not, as of the date of such modification, materially alter or changeany participant's reward(s) already earned or redeemed. Notice will begiven in advance of such changes.
Caesars Entertainment UK reserves the right to revoke or deny applicationfor membership if the individual has not complied with the loyaltyprogramme in any manner inclusive of the Terms & Conditions and/ormisuse of the Total Rewards card. Any fraudulent usage of the card mayresult in the immediate loss of Total Rewards membership and allprivileges will be revoked.
Individuals who are excluded from casino facilities by their ownrequest or through SENSE (operated by The National Casino Forum) or thoseexcluded at the sole discretion of Caesars Entertainment UK are noteligible. Any existing Total Rewards account and its Reward Creditsbalance will be cancelled and forfeit accordingly.
In the event of outstanding monies owed to any Caesars EntertainmentUK property, the Total Rewards benefits may be suspended pending paymentof the outstanding debt.
By participating in this loyalty programme, participants agree tothe rules and regulations.
The Caesars Entertainment UK Total Rewards loyalty programme in theUK is separate from any programme at any of Caesars Entertainment UKinternational properties as well as Caesars Entertainment Total Rewardsloyalty program.
Reward Credits can be exchanged between Total Rewards UK and TotalRewards (US) for player use. However, prior to travel, UK players must enrollin the Total Rewards (US) program.
Void where prohibited or restricted by law.

I accept the Terms & Conditions

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Southend’s ultimate entertainment venue

The place to eat, drink and play

Ideally located close to the seafront in the iconic Grade II-listed Kursaal building, we have an unrivalled reputation for combining a professional gaming approach with an intimate atmosphere where you will be made to feel like one of the family.

We are open 24/7 all year round (except Christmas Day) so you can come whenever you like and enjoy everything we have to offer in luxurious surroundings.

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