• Play at Rendezvous Southend

Any question answered

If you’re a first time visitor to Rendezvous Southend Casino we want you to feel welcome and totally confident as you walk through our doors. And even if you’re an experienced hand, we know you may also have questions.

Based on our years of experience and feedback from customers, we have put together a list of commonly asked questions and relevant answers. We hope you'll find them useful, but if you can't find the answer to your question or need further assistance, please feel free to contact us and we will do our best to help.

DO I HAVE TO BE A MEMBER TO COME TO THE CASINO?

No, you don’t need to be a member to enjoy what the casino has to offer. And entry to the casino is free.


HOW OLD DO I HAVE TO BE TO ENTER THE CASINO?

You must be 18 years of age or over to come to Rendezvous Southend. This applies to all our facilities, including the restaurant. You will be asked to produce ID if you’re lucky enough to look 21 or under.


DO I NEED ID?

As we just mentioned, if you’re lucky enough to look 21 or under, undertaking cash transactions of £1,500 or more or signing up to our Total Rewards programme for the first time you’ll need to show a driving licence photo card or passport as ID.


WHAT’S THE DRESS CODE?

We want you to feel comfortable and ready to enjoy your visit so we recommend a smart casual dress code.

DO I HAVE TO WEAR A JACKET?

No jackets are not required. And jeans and trainers are ok as long as they look neat and presentable.

DO YOU HAVE CAR PARKING FACILITIES?

Yes, there is a safe, well-lit car park adjacent to the casino with complementary parking for Total Rewards members and VIP reserved bays.


Rendezvous Casino Front car park


  • Parking is free for all customers visiting the Rendezvous Casino
  • Visitors to the Rendezvous Casino are NOT required to make a car park payment, simply register your cars details in reception.
  • Please be reminded that failure to provide your details to reception may result in the issuing of a parking fine.
  • Non visitors to the Rendezvous Casino must pay the appropriate tariff when parking in the front car park to prevent a fine being issued.
  • The Rendezvous Casino car park is Managed by Horizon Parking using a ANPR system.
  • All front car park communication must be referred to Horizon Parking directly.

Rendezvous Casino Rear Car Park


  • Parking is free in the rear car park for all customers visiting the Rendezvous Casino
  • Visitors to the Rendezvous Casino must purchase a parking ticket on arrival
  • Please take the parking ticket to the Cashdesk for a full re-imbursement of the charge
  • Non visitors to the Rendezvous Casino must pay the appropriate tariff when parking in the rear car park to prevent a fine being issued.
  • The rear car park is operated by MFA Bowling and managed by HX Car Park Management LTD.
  • All rear car park communication must be referred directly to HX Car Park Management LTD.


DO YOU HAVE WHEELCHAIR ACCESS TO THE CASINO?

Yes, our casino has wheelchair access and disabled toilets.

WHAT ARE YOUR OPENING HOURS?

The casino, bars and restaurant are open 7 days a week.


Casino and Gaming:
Open all year including public holidays (except Christmas Day)
Electronic Gaming open 24hrs
Slots open 12 noon - 5 am
Gaming Tables open 12 noon - 5 am


Elements Restaurant:

Open seven days a week 7 pm - 11.30 pm
Sunday 1pm - 11 pm

WHAT GAMING FACILITIES DO YOU HAVE?

The main gaming floor has 20 slots and 20 fully automated roulette terminals, 20 gaming tables with 7 Roulettes, 5 Blackjacks, 1 Three Card Poker and 1 Punto Banco. There are also 16 roulette machines which are linked to a choice of live or automated roulette wheel.


IF I DON'T WANT TO GAME, WHAT ELSE CAN I DO?

We have the fantastic Elements Restaurant and the Fahrenheit Bar is fully stocked with wines, beers and spirits, plus an extensive cocktail menu. We also have the latest audio visual sound system and for sports fans we have our massive TV screens showing all the major sporting events.

I’VE HEARD TOTAL REWARDS MENTIONED. WHAT ARE THEY?

Total Rewards is part of Caesars loyalty programme. Once signed up, you earn Reward Credits every time you play, eat or drink at one of our venues. The more you earn, the greater your Tier status and benefits. You’ll get more return on your play than with any other casino group.


DOES IT COST ANYTHING TO JOIN TOTAL REWARDS?

No, signing up to Total Rewards is free. Registration is quick and easy.


DOES MY TOTAL REWARDS CARD ENTITLE ME TO VISIT ANY OTHER

CAESARS ENTERTAINMENT CASINOS?

Yes, you can use your Total Rewards card at all Caesars Entertainment casinos nationwide (except for Playboy Club London, which is a private
members’ club).


I HAVE NOT VISITED THE CASINO FOR A WHILE. IS MY TOTAL REWARDS

CARD STILL VALID?

Your Total Rewards card will remain valid. However you need to have visited a casino within the last six months to keep your Reward Credits balance. Otherwise your balance expires.


I’VE LOST MY TOTAL REWARDS CARD. CAN I STILL ENTER THE CASINO?

Yes, you can still come in to the casino. Make sure you pick up a replacement card from Reception desk on your way in.


WHAT DOES MY TOTAL REWARDS CARD ENTITLE ME TO?

Every time you play Slots, Electronic games and table games you earn Reward Points. These can be used for food, drinks and merchandise within the casino. To see all the rewards on offer at each casino, check out our Total Rewards section.

I WANT SOME MORE INFORMATION, WHO DO I NEED TO SPEAK TO?

You can contact the team that you would like to speak to through our contact form.


Or you can write to us at:

The Marketing Department
Rendezvous Casino at the Kursaal
Eastern Esplanade
Southend-on-Sea
Essex
SS1 2ZG

DO YOU HAVE ANY PRIVATE EVENTS FACILITIES?

Yes, we have several options suitable for parties, seminars, conferences and business dinners. Please visit our function space section on the website.


I HAVE A GROUP OF 20 PEOPLE WANTING DINNER AND DRINKS, FOLLOWED BY GAMING. CAN I RESERVE A SPACE FOR THE GROUP?

Yes, please contact our Events Team through our contact form or call us on 01702 669 333.


CAN I BRING A PARTY TO THE CASINO AND HAVE GAMING LESSONS INCLUDED?

Yes, we can give gaming tuition to your party. Please contact our events team through the contact form or call 01702 669 333 for more information.

CLOSE

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