If you’re a first time visitor to Rendezvous Southend Casino we want you to feel welcome and totally confident as you walk through our doors. And even if you’re an experienced hand, we know you may also have questions.
Based on our years of experience and feedback from customers, we have put together a list of commonly asked questions and relevant answers. We hope you'll find them useful, but if you can't find the answer to your question or need further assistance, please feel free to contact us and we will do our best to help.
No, you don’t need to be a member to enjoy what the casino has to offer. And entry to the casino is free.
You must be 18 years of age or over to come to Rendezvous Southend. This applies to all our facilities, including the restaurant. You will be asked to produce ID if you’re lucky enough to look 21 or under.
As we just mentioned, if you’re lucky enough to look 21 or under, undertaking cash transactions of £1,500 or more or signing up to our Total Rewards programme for the first time you’ll need to show a driving licence photo card or passport as ID.
We want you to feel comfortable and ready to enjoy your visit so we recommend a smart casual dress code.
No jackets are not required. And jeans and trainers are ok as long as they look neat and presentable.
Yes, there is a safe, well-lit car park adjacent to the casino with complementary parking for Total Rewards members and VIP reserved bays.
Rendezvous Casino Front car park
Rendezvous Casino Rear Car Park
Yes, our casino has wheelchair access and disabled toilets.
The casino, bars and restaurant are open 7 days a week.
Casino and Gaming:
Open all year including public holidays (except Christmas Day)
Electronic Gaming open 24hrs
Slots open 24hrs
Gaming Tables open 24hrs
Open seven days a week 7 pm - 11.30 pm
Sunday 1pm - 11 pm
The main gaming floor has 20 slots and 20 fully automated roulette terminals, 20 gaming tables with 7 Roulettes, 5 Blackjacks, 1 Three Card Poker and 1 Punto Banco. There are also 16 roulette machines which are linked to a choice of live or automated roulette wheel.
We have the fantastic Elements Restaurant and the Fahrenheit Bar is fully stocked with wines, beers and spirits, plus an extensive cocktail menu. We also have the latest audio visual sound system and for sports fans we have our massive TV screens showing all the major sporting events.
Total Rewards is part of Caesars loyalty programme. Once signed up, you earn Reward Credits every time you play, eat or drink at one of our venues. The more you earn, the greater your Tier status and benefits. You’ll get more return on your play than with any other casino group.
No, signing up to Total Rewards is free. Registration is quick and easy.
Yes, you can use your Total Rewards card at all Caesars Entertainment casinos nationwide (except for Playboy Club London, which is a private
Your Total Rewards card will remain valid. However you need to have visited a casino within the last six months to keep your Reward Credits balance. Otherwise your balance expires.
Yes, you can still come in to the casino. Make sure you pick up a replacement card from Reception desk on your way in.
Every time you play Slots, Electronic games and table games you earn Reward Points. These can be used for food, drinks and merchandise within the casino. To see all the rewards on offer at each casino, check out our Total Rewards section.
You can contact the team that you would like to speak to through our contact form.
Or you can write to us at:
The Marketing Department
Rendezvous Casino at the Kursaal
Yes, we have several options suitable for parties, seminars, conferences and business dinners. Please visit our function space section on the website.
Yes, please contact our Events Team through our contact form or call us on 01702 669 333.
Yes, we can give gaming tuition to your party. Please contact our events team through the contact form or call 01702 669 333 for more information.